Troubleshooting

General Troubleshooting

• Pediatric Well Visit note type not generating

Recording Troubleshooting

• Accidental Recording in Wrong Patient Appointment

Abridge App Troubleshooting

• Encounter Is Stuck in Processing
• Record Button Is Not Working
• Mobile App Login Error
• Answered Incoming Call While Recording an Encounter
• Phone Battery Died While Using the App
• Wi-Fi Connectivity Issues

Abridge Web Editor Troubleshooting

• Cannot Find an Encounter Note in the Abridge Web Editor
• Patient Visit Summary (PVS) Not Generated
• A Section is Missing from a Generated Note
• Report a Spelling Error in a Generated Note
• Trouble Logging in at notes.abridge.com